Suspensions #

You can restrict players from logging into your game by issuing a temporary or permanent ban on their account. Depending on the ban type, players are prevented from receiving game and social authentication tokens. Players can be sent a ban notification to let them know why they were banned and for how long.

Pragma Engine offers the following ban features:

• Account ban: Restrict players from logging into all your games and the Player Portal.
• Game ban: Restrict players from logging into a specific game.
• Ban reasons: Customize ban reasons to align with your game requirements covering anything from terms of service violations to cheating.
• Ban history: View players’ ban history including previously revoked and currently active bans.
• Revoke a ban: Remove the ban’s effects on players.

Bans can be managed within the Portal.

Suspend an Account #

Add Ban #

1. Log into the Portal.
2. Click on the relevant player name to view individual account information.
3. Navigate to the Account Bans tab.
4. Click the Ban button.
5. Fill out the form.
6. Confirm your options and click Ban.

View ban history #

1. From the Portal, click on the relevant player name to view individual account information.
2. Click on the ban to view all relevant ban info.

Revoke a ban #

1. From the Portal, click on the relevant player name to view individual account information.
2. Hover over the ban you’d like to revoke.
3. Click the Revoke button that appears to the right of the row.
4. Click Revoke Ban. The ban’s status should now show revoked.